Refund Policy

1. Subscription Services

Melogen AI offers various subscription plans that provide access to our premium features and tools.

All subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your chosen plan).

You may cancel your subscription at any time through your account settings or by contacting our support team.

2. Refund Eligibility

You may be eligible for a refund under the following circumstances:

• You request a refund within 7 days of your initial subscription purchase
• You have not extensively used the premium features during the refund period
• There was a technical issue that prevented you from accessing the services
• You were charged incorrectly or experienced billing errors

3. Non-Refundable Situations

Refunds will generally not be provided in the following situations:

• Requests made after the 7-day refund period
• Subscription renewals (monthly or annual)
• Partial month or unused subscription time
• Dissatisfaction with features that were clearly described before purchase
• Violation of our Terms of Service leading to account termination

4. How to Request a Refund

To request a refund, please contact our support team at support@melogenai.com with the following information:

Our team will review your request and respond within 3-5 business days.

• Your account email address
• Date of purchase
• Reason for the refund request
• Any relevant transaction or order IDs

5. Refund Processing

If your refund request is approved, the refund will be processed to your original payment method.

Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

Once a refund is processed, your access to premium features will be revoked immediately.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new policy.

7. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at support@melogenai.com.