Frequently Asked Questions

Melogen AI is a collection of AI-powered music tools designed to help music creators, producers and enthusiasts create, edit, and process music more easily. Our tools include AI Music Generator, Sheet to MIDI converter, Music Structure Analysis, Music Trimmer, Vocal Remover, and Audio Enhancer.

You can start by visiting our website and registering for a free account. Once registered, you can access our basic features immediately. For advanced features, you can choose one of our paid subscription plans. We also provide detailed getting started guides and tutorials to help you get up to speed quickly.

Currently, our platform supports English, Simplified Chinese, and Traditional Chinese. We plan to add support for more languages in the future to serve our global user base.

Use our Sheet to MIDI tool to upload your sheet music image (PNG, JPG, or PDF formats are supported). Our AI system will automatically detect the notes and convert them to MIDI format. After conversion, you can edit the result online and download the MIDI file.

Our AI Music Generator uses advanced machine learning models to create original music based on your selected style, mood, and instrument combination. You can specify the length, rhythm, and other parameters to get results that better match your needs. After generation, you can further edit and modify the music.

Our vocal removal technology uses advanced AI algorithms to separate vocals from instrumental tracks, offering better results than traditional methods. However, completely removing vocals without affecting the background music remains technically challenging, especially in complex mixes. Our tool significantly reduces vocals and provides high-quality instrumental tracks suitable for most karaoke and remix needs.

Our platform supports most common audio formats, including MP3, WAV, FLAC, AAC, OGG, and more. For sheet music conversion, we support JPG, PNG, and PDF image formats. You can choose from various output formats during export to meet your different needs.

The free version offers basic features and limited usage, suitable for initial trials or light usage. Paid subscriptions provide unlimited usage, longer audio processing duration, advanced editing features, faster processing speed, priority customer support, and watermark-free exports. Please check our pricing page for a detailed comparison.

You can cancel your subscription at any time in the 'Subscription Management' section of your account settings. After cancellation, your subscription will continue until the end of the current billing cycle and will not renew automatically. You can still use the free version features but will lose paid version privileges.

We offer a 30-day money-back guarantee. If you're not satisfied with our service within 30 days of subscribing, you can contact our customer support to request a full refund. Refund requests after 30 days will be evaluated on a case-by-case basis.

We accept credit cards (Visa, MasterCard, American Express, JCB), PayPal, Alipay, WeChat Pay, and other payment methods. Business customers can also request invoice payment.

Processing time depends on file size, complexity, and current server load. Large files or peak times may require longer wait times. If a task remains in the waiting state for more than 30 minutes, it may be due to network issues or system failures. We recommend refreshing the page or resubmitting the task. If the problem persists, please contact technical support.

The key to improving AI music generation quality is to provide clear parameter guidance. Try specifying particular music styles, moods, instrument combinations, and rhythms. Using advanced options like pitch range, chord progressions, and modes also helps achieve more satisfactory results. Additionally, generating multiple versions and combining their strengths to create the final piece is a practical technique.

First, try refreshing the page or clearing your browser cache. Make sure you're using the latest version of Chrome, Firefox, Safari, or Edge. Disable ad blockers and privacy plugins as they may interfere with application functionality. If the problem persists, try accessing from a different browser or device, and contact our technical support with detailed error information.

After logging in, navigate to the 'Account Settings' page and click the 'Change Password' button in the 'Security' section. You'll need to enter your current password and new password to complete the change. If you've forgotten your password, you can use the 'Forgot Password' option on the login page to send a reset link to your registered email.

Yes, you can use the same account to log in to our platform on multiple devices. We don't limit the number of login devices, but the number of concurrent active processing tasks for the same account may be limited, depending on your subscription plan.

To delete your account, log in and go to 'Account Settings', scroll to the bottom to find the 'Delete Account' option. Upon clicking, the system will ask you to confirm this action and may require you to enter your password. Account deletion is permanent and will remove all personal information and uploaded content. If you need to export your data before deletion, please use the export function in each tool.