Privacy Policy
Melogen AI (hereinafter referred to as "we", "us", or "our") respects and protects the privacy of users. This Privacy Policy is intended to inform you about how we collect, use, disclose, and protect your personal information. When you use our website and services, you trust us to handle your information properly. We take this trust very seriously and are committed to protecting your privacy and security.
1. Information We Collect
1.1 Information You Provide Directly
When you create an account, use our services, participate in surveys, fill out forms, or communicate with us, we may collect the following types of information:
- Identity information: such as name, email address, phone number, date of birth, etc.
- Account information: such as username, password (encrypted), etc.
- Transaction information: such as purchase records, billing address, payment method, etc.
- User feedback: such as opinions, suggestions, and feedback you provide.
- Content you create or upload: such as music works you create using our music creation tools.
1.2 Information Collected Automatically
When you use our website and services, we may automatically collect certain information, including:
- Device information: such as IP address, device type, operating system, browser type, etc.
- Usage information: such as pages visited, links clicked, features used, time spent, etc.
- Location information: such as approximate geographic location based on IP address.
- Cookies and similar technologies: We use cookies and similar technologies to collect and store information. For details, please refer to our Cookie Policy.
2. How We Use Your Information
We may use the collected information for the following purposes:
- Provide, maintain, and improve our services.
- Process your transactions and manage your account.
- Respond to your requests, questions, and feedback.
- Send service notifications, updates, security alerts, and support messages.
- Send marketing and promotional information, with your consent.
- Analyze and monitor website usage to improve user experience.
- Detect, prevent, and address fraud, unauthorized access, and other improper behavior.
- Comply with applicable laws and regulations.
3. Information Sharing and Disclosure
We do not sell your personal information. However, we may share your information in the following circumstances:
- Service Providers: We may share information with third-party service providers who assist us in providing services, such as cloud storage providers, payment processors, customer service providers, etc. These service providers can only process information according to our instructions and are contractually bound to protect your information.
- Compliance and Legal Requirements: We may disclose your information if required by law, court order, or government agency.
- Protection of Rights: We may disclose information to protect our rights, property, or safety, as well as the rights, property, or safety of our users or others.
- Business Transfers: If we are involved in a merger, acquisition, asset sale, or other business transfer, your information may be transferred as part of the transferred assets.
- With Your Consent: We may share your information in other ways with your consent.
4. Data Security
We have implemented appropriate technical and organizational measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. These measures include data encryption, access control, security audits, etc. However, please note that despite our efforts to protect your information, no method of data transmission over the Internet or electronic storage method is 100% secure.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to process your personal information, we will securely delete or anonymize it.
6. Your Rights and Choices
Depending on applicable laws in your region, you may have the following rights:
- Access, correct, or delete your personal information.
- Restrict or object to our processing of your personal information.
- Data portability (i.e., receive your data in a structured, commonly used, and machine-readable format).
- Withdraw your consent (if we process information based on your consent).
- Complain to a data protection supervisory authority.
To exercise these rights, please contact us through the contact information provided in the "Contact Us" section below.
7. Children's Privacy
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our records.
8. Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated Privacy Policy will be posted on our website with the "Last Updated" date at the top. If we make significant changes to the Privacy Policy, we will notify you by email or by posting a prominent notice on our website.
9. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
Email: support@melogenai.com
Address: Melogen AI Privacy Team, Building C, Rongke Information Center, 2 Kexueyuan South Road, Haidian District, Beijing
Phone:
By using our website and services, you acknowledge that you have read and understand this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein.